Your party,
our little lab.
Everything you need to know about securing your booking, making changes and cancelling your party experience.
Before you book
We want booking your Party Lab experience to be as easy as possible. Your booking is secured once payment has been successfully completed through our online booking system.
From idea to party day.
Choose your experience, select your date and time, tell us where the party is happening and we'll take care of the rest.
Choose your experience
Pick the Party Lab experience you'd like to hire for your celebration.
Choose your date
Select an available date and start time from our booking calendar.
Tell us where
Enter your party address so we can calculate the applicable delivery cost.
Secure your booking
Complete payment online and your party experience is officially reserved.
Your booking is only confirmed once payment is made.
All bookings are completed online through our secure checkout. Selecting a date or adding an experience to your booking does not reserve the date until payment has been successfully completed. We offer Afterpay and Payment Plans to make things a little easier.
A refundable security bond may also be required for your booking. This is separate from the hire price and is handled according to our security bond terms. If the equipment is returned in the condition you hired it in, the deposit will be fully reimbursed within 1-3 working days.
Easy payments, clear expectations.
Payment plans allow you to spread the cost of your booking, but each scheduled payment must be made on time to keep your booking confirmed.
Payment Plan Terms & Conditions
Where a customer chooses to pay for their booking using a payment plan, the customer agrees to make each scheduled payment in full by the due date stated on their invoice or payment schedule.
Payments must be received by the stated due date. It is the customer's responsibility to ensure that sufficient funds are available and that payments are successfully processed on time.
If a scheduled payment is not received by the due date, the payment plan will be considered overdue.
Payment becomes overdue
The Party Lab may contact the customer regarding the missed payment and provide a short opportunity to rectify the overdue amount.
24-hour grace period
A 24-hour grace period may be provided for an initial missed payment. This does not change the original due date and is provided solely to allow for accidental payment failures or technical issues.
Payment plan may be cancelled
If the overdue payment is not received within the required timeframe, The Party Lab reserves the right to cancel the payment plan and release the customer's booking date and hired equipment back to availability.
Payments already made
Where a payment plan is cancelled due to missed payments, any amounts already paid may be retained in accordance with The Party Lab's cancellation policy and may not be refundable.
Remaining balance may become due
The Party Lab may, at its discretion, instead require the remaining balance to be paid in full immediately in order for the booking to remain confirmed.
Your date may be released
If a booking is cancelled due to payment plan default, the date and equipment are no longer held for the customer and may be booked by another customer. The Party Lab cannot guarantee that the same date, equipment or booking will be available if the customer later wishes to rebook.
Repeated missed payments
Repeated or continued missed payments may result in the payment plan being terminated without further extensions or payment arrangements.
Plans change. We get it.
Once your booking is confirmed, your date and equipment are reserved specifically for you. Because we may turn away other bookings for the same date, our cancellation policy applies to all confirmed bookings.
Cancellations made 21 days or more before your booking date are eligible for a 50% refund. The remaining 50% is retained to cover the costs associated with reserving your date, equipment and booking availability.
Cancellations made 14–20 days before your booking date are eligible for a 30% refund. The remaining 70% is retained because your date and equipment have been reserved specifically for your booking and may be difficult to rebook at short notice.
Cancellations made less than 14 days before your booking date are non-refundable. Your $100 security bond will be refunded, provided no deductions apply under our security bond terms.
Rescheduling may be an option.
If something unexpected comes up, we're happy to look at moving your booking to another available date. Rescheduling is subject to availability and must be arranged with The Party Lab. Any rescheduled booking remains subject to our cancellation policy.
A little peace of mind.
Our Experiences require a refundable security bond. This is separate from your hire payment and is held as security for the equipment during your hire.
Provided the equipment is returned in the condition it was supplied and the terms of your hire have been met, the security bond will be refunded in accordance with our bond terms.
We're here to make party planning easier.
If you're ever unsure about a booking, cancellation or anything else, just reach out to the lab. We're always happy to help.
Let's make some party magic.
Choose your experience, pick your date and let us handle the rest.
BOOK YOUR PARTY →