Everything you need to know before booking.
Answers to the questions we hear most, so you can book with confidence.
What ages is your equipment suitable for?
Our hire equipment has been carefully selected for babies, toddlers and young children, with recommended ages varying depending on the product.
Soft play is generally best suited for children aged 6 months to 5 years, while our bouncy castles are suitable for older children within the recommended height and weight limits.
If you’re unsure which products are best suited to your guests, we’d be happy to help you create the perfect party package.
How much space is required?
The space required will depend on the equipment and package you've chosen- size of the set up is included in each description so you can accurately measure.
We recommend ensuring there is enough room for the equipment itself, along with adequate space around it for children to play safely.
If you're unsure whether your venue is suitable, simply let us know which products you're interested in or send us a few photos of the space, and we'll be happy to help.
Can the equipment be set up indoors and outdoors?
Yes! Most of our equipment can be set up either indoors or outdoors, provided the area is clean, level and has enough space. Outdoor setups are weather dependent and require a suitable surface to ensure the equipment can be installed safely.If you’re unsure whether your venue is suitable, simply send us a few photos of where you plan to put it and we’ll be happy to help.
How long is the hire period for?
Our standard hire period is for 5 hours (need less? let us know) it gives you plenty of time to enjoy your celebration.
We'll arrange a suitable delivery, setup and collection time with you before your booking to ensure everything runs smoothly.
If you require an extended hire period or a multi-day hire, please get in touch and we'll be happy to discuss the available options.
What areas do you deliver to?
We proudly deliver throughout Christchurch, Selwyn and surrounding Canterbury areas. If your a little further away, just get in touch - we're always happy to discuss custom delivery options.
Do you deliver, set up and pack down?
Yes! We offer delivery, professional setup and pack down, so you can relax and enjoy the celebration without the stress.
We'll arrive before your event to set everything up safely and beautifully, then return afterwards to pack everything away. All you need to do is enjoy making memories with your little ones.
Is there a delivery fee?
Sometimes! but not always party goers! in fact we offer the best delivery deal out there, we offer FREE delivery, set up and pack down within 30km of our home base in Rolleston. 31-40km- $40 / 41-50km - $55 / 51-60km - $70 / 61-70km - $90 this will be automatically calculated and added at checkout.
Do I need to supervise the children?
Yes. Adult supervision is required at all times while our equipment is being used.
While our equipment is designed with safety in mind, children should always be supervised by a responsible adult to ensure everyone plays safely and follows the recommended guidelines
*NO SHOES - This includes adults too, heels.
*NO FOOD OR DRINK on or near any of the Equipment
*NO SHARP OBJECTS- even including the likes of party bag favours
*NO FACE PAINT, SLIME OR BUBBLES - This will stain our Equipment & Mats and you will be liable for full cost of Repair/Replacement.
How is the equipment cleaned and sanitised?
Every piece of our equipment is thoroughly cleaned and sanitised before and after every hire to ensure it arrives fresh, clean and ready for your celebration.
We carefully inspect each item as part of our preparation process, checking that it meets our high standards before it leaves The Party Lab.
As parents ourselves, we understand how important a clean and safe play environment is, which is why hygiene is something we never compromise on.
Is your equipment safety tested?
Absolutely. All our equipment are commercial-quality items which are manufactured to meet recognised safety standards.
We carefully inspect all equipment before every hire to ensure it is clean, well maintained and safe for use. For outdoor setups, all inflatables are securely anchored and installed following the manufacturer's safety guidelines.
What is your cancellation and rescheduling policy?
We understand that plans can sometimes change.
If you need to cancel or reschedule your booking, please contact us as soon as possible. We’ll always do our best to accommodate date changes where availability allows.
Please refer to our Terms & Conditions for full details regarding cancellations, rescheduling and deposits.
What happens if the weather isn’t suitable?
Your safety is always our priority.
If severe weather, strong winds or heavy rain make it unsafe to use outdoor equipment, we’ll work with you to find the best solution. This may include moving your setup indoors (where suitable) or rescheduling your booking.
We’ll stay in touch leading up to your event and make weather decisions together based on the forecast and safety requirements. Once equipment has been delivered and setup has commenced, the booking is considered to have started. If weather conditions change after setup, we may pause, modify or pack down the equipment where necessary to protect our customers, staff and equipment. NO REFUND will be provided for weather occuring after setup has commenced. Where reasonably possible, we have offer a rescheduled date or credit at our discretion.
Do I need power for the equipment?
Some of our party experiences, including our bouncy castles and carousel, require access to a standard household power outlet.
Before your event, we'll confirm the setup location and ensure suitable power is available. If the nearest outlet is some distance away, simply let us know in advance and we'll work with you to find the best solution.
Our team takes care of the complete setup, ensuring all equipment is installed safely and ready for your celebration.